Refund policy
Every piece at Little Cheeks is pre-loved and one of a kind. There is only ever one, so a like-for-like replacement usually isn't possible — but when the fault is ours, we put it right with a refund.
We'll refund you if
- We sent the wrong item
- Your piece arrived damaged
- Your piece has a flaw we didn't declare in its listing, notes or photographs
Message us within 7 days of delivery with your order number and a few photos — by email at littlecheeksphilippines@gmail.com or on Instagram at @littlecheeksph.shop. An unboxing video helps but isn't required. If a flaw only surfaces later and we clearly missed it, still tell us — we'll look at it honestly.
Return postage is on us when the fault is ours. Once the piece is back with us, we'll refund you in full to your original payment method within 7 working days — or issue store credit instead, if you'd prefer.
What we can't refund
- A change of heart
- Fit or sizing — every listing carries measurements, so please check them against your child before ordering
- Wear we already declared: each piece is graded, described and photographed close up, and those notes are part of what you're buying
Nothing here limits your rights under Philippine consumer law. If something isn't right, message us first — we'd far rather sort it out with you.
Email littlecheeksphilippines@gmail.com · Instagram @littlecheeksph.shop