Questions we get

Add the piece to your bag and check out. There is no claiming in the comments here and no waiting for an invoice — the price you see is the price, and the piece is yours once checkout is completed and payment is confirmed.

Our pieces are mostly one of one, so we generally do not reserve items.

An item is secured only once checkout has been successfully completed and payment has been confirmed.

Our pieces are one of one. Adding an item to your cart does not guarantee that it is yours.

The item is secured by the customer who successfully completes checkout first.

QRPH and InstaPay, and PayPal at checkout. More options — including GCash, Maya, bank transfer and cards — are on the way, and we'll announce them here as soon as they are live. We do not take cash on delivery for preloved pieces.

Because our pieces are one of one, orders are considered final once confirmed.

If you notice an error in your order, please message us as soon as possible. While we'll always do our best to assist, changes cannot be guaranteed once an order has been processed.

Yes. Unless otherwise stated, all photos show the exact piece you will receive. We photograph each item as it is so you can see its colour, details, and condition before purchasing.

We make every effort to photograph and disclose noticeable flaws in the product photos and description. As our pieces are pre-loved, some may naturally show gentle signs of previous wear.

If you have any questions about a particular piece, please message us before purchasing. We're happy to provide additional photos or details.

Yes. We carefully inspect our branded pieces before listing them and do our best to verify their authenticity. We do not knowingly sell counterfeit items.

If you have questions about a particular branded piece, please feel free to message us before purchasing.

Four grades: brand new, like new, excellent, and very good. Every piece is washed and pressed, then checked in daylight. Anything we find is photographed close up.

Yes. Every piece is washed and carefully prepared before being photographed.

After photography, each piece is folded and stored until it finds its new little home.

Because the pieces are subsequently handled during photography and storage, we recommend giving your new find a quick wash before its first wear to freshen it up.

We're happy to help. ♡

Send us your child's age, height, and usual clothing size, together with the item you're considering, and we'll help you determine the most suitable fit based on the measurements available.

We ship nationwide from Quezon City. We ship out every Tuesday and Friday, excluding Philippine public holidays — order before 2pm the day before a ship-out day and your parcel goes out in that batch, otherwise it goes on the following one. Ship-out can still move with order volume and courier pickups, and we'll message you if it does. Metro Manila usually arrives in two to three days, provincial in three to seven. Free shipping on orders over ₱5,000. We also ship internationally on request — message us for a quote before you order.

Please message us as soon as possible after receiving your order, together with your order number and clear photos of the item received.

We'll review the concern and assist you accordingly — if we sent the wrong piece, you are covered by our refund policy and return postage is on us.

We take great care to inspect, photograph, and describe every piece accurately.

If you believe your item has a significant flaw that was not disclosed in the listing, please contact us within 48 hours of receiving your order, with your order number and clear photos so we can review the concern.

If we sent the wrong item, it arrived damaged, or it has a flaw we didn't declare — yes. Tell us within 48 hours of delivery with your order number and a few photos, and we'll refund you in full with return postage covered, or give you store credit if you'd prefer. Because every piece is one of a kind we can't swap sizes, so message us for measurements or fit help before you order.

Whenever possible, follow the garment's original care label.

As a general guide, we recommend:

• Gentle washing or hand washing for delicate pieces
• Mild detergent
• Washing colours separately
• Turning printed or embellished pieces inside out
• Avoiding bleach and harsh stain removers
• Air-drying whenever possible

For knitwear and delicate pieces, lay flat to dry to help preserve their shape.