Contact information
We're a small team in Quezon City and we answer our own messages. Here's how to reach us, and what helps us help you quickly.
How to reach us
- Email — littlecheeksphilippines@gmail.com. Best for anything about an order you've placed.
- Instagram — @littlecheeksph.shop. Best for quick questions before you buy: fit, measurements, a closer look at a piece.
- Contact form — on our Contact page, which lands in the same inbox as email.
Our Instagram Drop List channel is one-way — it's where we announce new pieces, and you can't message us through it. Use a DM or email instead.
When we reply
Monday to Friday, within one business day. Messages sent over the weekend or on a Philippine public holiday are answered on the next working day. We ship out on Tuesdays and Fridays, so if your message is about a parcel going out, the earlier in the day the better.
What to include
- Your order number for anything about an order — it's in your confirmation email.
- For a damaged, wrong or undeclared-flaw piece: a few photos, sent within 48 hours of delivery. Our Returns & refunds policy explains what happens next.
- For international shipping: your country and the pieces you're after, and we'll quote the courier cost before you order.
Returns
Please don't send anything back before messaging us. Once we've agreed a return we'll give you the address and cover the postage if the fault is ours.
Business address
Little Cheeks PH
74 Esteban Abada Street
Quezon City 1108, Metro Manila
Philippines
This is our registered address for correspondence — we're an online shop and don't take visits or walk-in purchases.